Support
Something not working, or a question about your aquarium? Email us at support@arrorogames.com. Tell us which device you play on and what happened. A screenshot helps a lot. We read every message.
Common questions
Where is my aquarium saved?
On your device, so there's no account to make. On Android, your phone's own Google backup can carry it to a new phone. You can also keep a copy yourself: Settings → Keep a copy of my aquarium saves it as a file you can store anywhere, and Load a copy brings it back on this phone or another.
How do I move my aquarium to a new phone?
On the old phone, use Keep a copy and send the file to yourself by email, a cloud drive or a message. On the new phone, open the game and use Load a copy.
I bought something and it's missing
Open Settings → Restore purchases while signed in to the Apple or Google account you bought it with. If it still doesn't appear, email us with the date of the purchase.
Can my fish die if I don't play?
Never. Fish don't get sick or hungry, and time away only helps: they keep growing while the game is closed.
How do I change my ad choices?
Ads only ever play when you choose to watch one. If you were asked about personalised ads (in the UK and Europe), Settings → Privacy choices lets you change your answer at any time. Our privacy policy has the details.
Where is my aquarium saved on Windows?
In %APPDATA%\Arroro\Tideline.